TERMS AND CONDITION TO STAY
We appreciate most guests will respect our beautiful properties, but the occasional abuse requires that we state the following Terms & Conditions to Stay. These Terms and Conditions to Stay are valid from 5th July 2024. and supersede all previous Terms and Conditions to Stay. Any queries please email us at info@executiveholidayrental.com.au
WHY YOU PAY A BOOKING SERVICE FEE $100
When you book a holiday rental property the booking fee added to the total cost of your reservation. A booking fee is a charge that covers the cost of processing and administering your reservation, including expenses like administrative costs, linen and third-party booking platform fees. The booking fee is a one of flat fee regardless how long you book for.
REFUNABLE SECURITY DEPOSIT (or bond) is $500
It is a refundable payment held by Executive Holiday Rental to cover potential damages, breakages, excessive cleaning, or breaches of rules (like noise, extra guests) during your stay, typically collected upfront and returned after departure if all terms of condition to stay are met.
By making a booking and paying a deposit you agree to abide and comply with these Terms and Conditions as they stand now and as they may be changed from time to time on our website Executive Holiday Rental.
The property has been stocked with an initial supply of complimentary items such as soap, detergents, tea and coffee, milk and toilet supplies for your convenience. These items are not replenished during your stay.
DEFINITIONS
“Booking” means the period for which you have stayed, or intend to stay, at the property. “Property” means the premises you have booked and all its fixtures, fittings, and equipment. “Management” means Executive Holiday Rental/Port Augusta Holiday Rental.
“Guests” mean the persons who stay overnight at the property during the booking.
“Visitor” means a person or guest permitted to visit the property during the booking.
“Owner” means the person or persons or legal entity that owns the Property.
“Host” means the person who ensure our guests are cared for and looked after.
CORONAVIRUS "BUSINESS AS USUAL".
As the impact of Coronavirus continues to develop, the health and safety of our guests and staff are now more important than ever. We've stepped up preventative hygiene measures.
We want to ensure you Executive Holiday Rental its "business as usual".
We would like to provide assurance we`ve taken all the necessary precautions to disinfect and keep our properties clean. The safety and well-being of our guests and staff is our priority.
We have placed information signs inside the properties for our guests” How to protect yourself and others from Coronavirus. Our focus is clear - we wish to assure our guests that it is currently "business as usual" here at Executive Holiday Rental.
Drug use in holiday rental properties can have serious health and legal implications for both the owner and the guests. Recent data shows that a significant number of short-term holiday rental have been used as meth labs. During the manufacturing process, harmful contaminates are produced. These substances can be absorbed into a building’s walls, ceilings, fixtures and furnishings.
USING DRUGS within the property can also lead to contamination, although not usually to the same levels as when manufacturing has occurred. The GUESTS will be liable for the activity itself, liable for damages and loss of future income to the owner. The owner may face fines from various local and federal laws. If other guests or anyone in the neighbourhood is injured or annoyed the owner can be sued on the grounds that the rental property constituted a public nuisance that threaten public safety and morals.
If the owner becomes aware that drug related conduct has occurred at their rental property.
The owner will evict all guests who has engaged in or allowed another person to engage in drug-related conduct on the premises, such as the manufacture, smoking, consumption or administration of a controlled drug. The owners responsible for ensuring drug contamination is remediated, guests may be asked to take a drug test, refuse or failed drug test will be immediate eviction and any money paid will not be refunded. The cost to remove any contamination, any loss of future rental income will be paid by the guests.
GUEST REGISTRATION
To be completed by person making the booking before arrival.
Only the number of guests is to reside as per booking and exceeding the agreed number of guests you may be evicted from the property without refund.
BOOKING POLICY
Bookings - Only except payments to our account by direct deposit.
All bookings must be paid in full when making your booking and if payment is not received in 3 days, we will remove your booking from our calendar.
Bookings over a month in advance a 25% of the booking amount can be paid and the balance a month before arrival.
Prices may be subject to change without notice. Any monies received for rental on a property are considered confirmed booking and therefore the price as originally stated will not change. The descriptions of our rental properties are made in good faith. Management will accept no responsibility for misdescription of properties.
All bookings MUST be paid in full prior to handing over of keys.
Keys will not be handed over if payments in FULL are not made. Guests to pay a bond of $500 for the accommodation. Minimum booking is three nights. However, this may differ during seasons. Please check with management to find out more. Management strongly recommends that all guests take out appropriate travel insurance to cover travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all travel.
Please make sure you have received a copy of these Terms and Conditions to Stay and that you read and understand them before you make your booking.
IF YOU CANCEL YOUR BOOKING
We strive to pass on as much cost savings to our guests as possible, and as such, we normally do not accept cancellations or changes. We do not offer a refund if you simply change your mind.
We can only accept a cancellation from the person who made the booking, and this has to be in writing.
• Cancelling your booking prior to four weeks before your arrival the deposit is non-refundable.
• 14-28 days before arrival a 50% fee of the total tariff will apply.
• 1-13 days to arrival there is no refund of the total tariff.
Executive Holiday Rental will endeavor to re-book the property and if successful then a refund to the amount of the replacement booking will be refunded. We recommend all guests have travel insurance.
REFUNDABLE SECURITY DEPOSIT
A holiday accommodation refundable security deposit (or bond) is $500
It is a refundable payment held by the host to cover potential damages, breakages, excessive cleaning, or breaches of rules (like noise, extra guests) during your stay, typically collected upfront and returned after departure if all terms of condition to stay are met.
BOOKING AMENDMENTS BY YOU
We will always do our best to help you with any necessary change of plans. However, any alteration after your booking has been confirmed will incur administration charges of $35
AMENDMENTS BY US
In the unlikely event that property cannot be available due to circumstances beyond our control, we reserve the right to offer alternative accommodation or give a full refund if this does not meet the guest’s requirements.
CHECK IN
We will meet and greet you at the property upon arrival.
To ensure a warm welcome and a smooth check in PLEASE PHONE your host THE DAY BEFORE ARRIVAL of approx. time of arrival.
Check-in time closes at 5.30. After hours can be arranged with your Host THE DAY BEFORE ARRIVAL. late fee $50 to be paid on arrival)
Because some guests have no consideration for a host that they don’t advise us their approx. arrival time and we have no idea when they will arrive there maybe no access to the property until the next day.We will meet and greet you at the property upon arrival.
Your accommodation is available from 3pm on the day of arrival and must be vacated by 10am on the day of departure. The maid needs this time to prepare the accommodation properly for incoming guests. However, if circumstances permit these times may be varied, but this must be pre-arranged.
The number of occupants must not exceed the maximum occupancy as stated on our web site, unless with prior permission. If this is not observed, Executive Holiday Rental have the right to terminate the booking.
CHECK OUT TIME
Check out time is 10am - Please ensure that on vacating the property the accommodation is left clean and tidy and all personal belongings, food, groceries, refuse/rubbish are removed. When vacating, leaving the property "clean and tidy" means returning it to a condition similar, like when you moved in. This includes the entertaining area.
“The carparking area, BBQ, toilet and entertaining area is shared with other tenants and must be left clean at all times" it is a common rule for shared living spaces (like apartments or townhouses) emphasizing tenant responsibility to keep shared area clean, respecting others' use by cleaning up after yourself, and maintaining good neighbourly relations by leaving facilities tidy for the next person. It's about mutual respect and adherence to the Terms and Condition to Stay.
CLEANING AND LINEN
For all stays that are for a duration of 10 days or more a mid-stay clean with a linen change to be arranged at an additional cost. This is to be confirmed at the time of booking.
NO SMOKING
No smoking is permitted inside the property. A $50 charge will apply if you do.
PETS No pets are allowed unless arranged with the Executive Holiday Rental before arrival.
KEYS
On the day of your arrival you will be met by one of Executive Holiday Rental team, where you will be shown to your accommodation and the keys left in your control.
Guests are responsible for keys to the property.
If the key, fob or remote are to be replaced, a replacement charge of $60 admin fee will be charged plus replacement cost. If guests lock themselves out of the property and we required to attend the premises to open the property a $60 call out fee applies during normal hours 9am – 5pm or $120 charge outside office hours.
At the end of your stay, upon departure please leave the key set in the property
SERVICE & PRICE GUARANTEES
As part of our commitment to quality customer service, we guarantee you will always pay what has been confirmed to you in writing, even if charges had to be increased after your time of booking and before your arrival.
However, we do reserve the right to vary our prices at any time without notice, it is therefore advisable to book well in advance in order to secure the best possible deal.
MAINTENANCE / INTERRUPTIONS
Please notify Executive Rental as soon as possible if there is a maintenance issue. We cannot accept liability but will do our utmost to rectify any problems as swiftly as possible. It is a regrettable fact of life that systems do fail, and should there be a problem we cannot be held responsible and there is no obligation to compensate or discount. We will do all that is possible to have the situation remedied as quickly as possible. Access may be required for maintenance or repairs.
PARKING
Guests have designated parking and must park their car only in the designated parking area.
LOSS, DAMAGE INJURY
You will be held responsible for any damages, breakages, theft, or loss of any property on in the premises during your stay (including keys). If any property is affected in this manner, you will be responsible for related costs for the repairs or replacement of the effected property. You authorize to deduct these from your bond if any) moneys paid (or owed) by you and if further required, charged to you.
Executive Holiday Rental cannot be held responsible for the loss or theft of your personal property or for any bodily injury that occurs on the premises.
Executive Holiday Rental cannot be held personally responsible for any cuts to services such as water and electricity.
INSURANCE
Executive Holiday Rental strongly recommend that all guests obtain comprehensive holiday and travel insurance for any unforeseen circumstances which may arise beyond the guest’s control. As we are not responsible for any injuries, illness, or theft of personal items or accidents that may occur while staying at our property.
LOST PROPERTY
If personal property left behind is located and a guest requests its return, guest agrees to return to the property within 7 days and organizes with Executive Holiday Rental to pick up items.
If guests request items to be posted at guests’ expense. Items will be charged at General Postage + handling charges of an extra $20 on top.
These items will be disposed of after 7 days if not claimed.
DURING YOUR STAY IT IS ACKNOWLEDGE THAT:-
To maintain a good standard for our guests we require certain conditions to be complied with the following conditions:-
• Only the number of guests are to reside as per booking and exceeding the agreed number of guests you may be evicted from the property without refund.
• Parties and functions are STRICTLY PROHIBITED the price charged is for domestic use only and not commercial. Accordingly, the rate does not allow for the extra wear associated with functions in terms of cleaning, garbage remove, wear and repairs etc. Use contrary to this may result in additional payments.
• The property should be left in a similar state as to its condition on arrival except for normal cleaning, kitchen cleaned and dishes put away before you vacate and all rubbish removed and left in the allocated bins in order to avoid charges.
• Disturbance to our neighbors including excessive noise is prohibited and you may be evicted from the property by security and termination of your rental period is without any refund.
• No smoking is permitted inside the property. A $50 charge will apply if you do.
• Fixtures and fittings are not to be altered or moved.
• Damages and breakages are the guest responsibility during your stay and charged accordingly.
• Comply with parking requirement and show consideration to neighbors and other vehicles.
• Dispose of garbage and recycling in accordance with the usual practice of the property and in the allocated bins, Guests must not leave excess rubbish.
• Notify Executive Holiday Rental of any complaints as soon as practicable.
• Be responsible for other guests and for their visitors
• Observe and abide by property house rules and respect the residential amenities of the property and neighbours.
• Maintain the security of the premises. Guests will be held responsible for any incidents that occur during their stay or upon departure as a result of these premises being left unsecure.
• No Pets allowed.
• Access to the property may be required for maintenance/repairs/inspection of property at the owner discretion.
• Executive Holiday Rental accepts no responsibility for any personal belongings left behind by guests.
If the owner becomes aware that drug related conduct has occurred at their rental property. The owner will evict all guests who has engaged in or allowed another person to engage in drug-related conduct on the premises, such as the manufacture, smoking, consumption or administration of a controlled drug. The owners responsible for ensuring drug contamination is remediated, guests may be asked to take a drug test, refuse or failed drug test will be immediate eviction and any money paid will not be refunded.
The cost to remove any contamination, any loss of future rental income will be paid by the guests.
A failure to comply with any of the Terms and Conditions may be considered a serious breach of this agreement resulting in your eviction, the loss of your bond (if any) and/or monies paid (or owed) by you.
